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Great treatment and service
Dr Randy & Dr Sarah and all the staff are always friendly, professional, and welcoming. They take time to listen and diagnose to give you the best treatment. I always enjoy going to the dentist. (Published on RateABiz) 09/07/2018
Great service, didn't even feel the needle when he numbed my gums for the fillings. Dentist is gentle when drilling, he lets the drill do the work and doesn't PUSH the drill to drill out the cavity...
(Published on RateABiz) on 08/27/2018 by Christopher E.
Solid first visit to the practice.
I had excellent interaction from the phone appointment to the Dr. and his assistant. I found Dr. Randy articulate - very careful and presented the issue and options in such a friendly way and I noted his confidence. His explanation allowed me to understand what was happening. Everything was taken care of quickly - and a real problem was solved. I also felt the entire staff wanted to help me - front desk, assistant to the Dr. and when I left and took care of business and it was so appreciated. I'll return here for sure.
(Published on RateABiz) on 08/09/2018 by B. Hamilton
I absolutely love this dentist. I have four children and the staff always do their best to schedule them at convenient times for me-and they always take into consideration my schedule and travel difficulties. The staff know me by name and the doctors are happy, knowledgable people. We Have only had pleasant experiences with each visit. My girls come out of their appointments with smiles and giggles. I wish everyone was as considerate and hospitable as Midcoast Family Dentistry. ~T. Marves
I've been a client for at least 10 years, and have always felt welcome and that the staff seems to really care about me as not just a patient, but a person as well. They have always been kind, courteous, and caring. Thank you very much! Keep up the great work! ~J. Bickford
Laureh (dental tech) is a delight. She is so gentle, yet thorough. Dr. Thivierge was informative and reassuring about two issues I was having: what turned out to be a minor fracture in a molar, and explaining away a red spot on my throat. In addition, the front desk staff is always professional, helpful, and cheerful. They provided a quote for me for future work. I never mind going into this practice. ~N. Dowling
It is a genuine pleasure to visit your office. As I walk through the front door the waiting room is soothing, bright and welcoming and I'm always greeted with kindness which in itself is comforting. Laureh brightens the day with her greeting and her friendliness is calming and genuine. Her questions relating to the visit cover past and present health conditions and she is a great listener. She is exemplary in her field. I often feel somewhat guilty that I didn't take better care of myself between visits which in a way inspires me to improve so that she doesn't have to work so hard. In all honestly I look forward to the visits because the office is such a welcoming, uplifting space with and incredible dentist. Thank you. ~M. Caires
Kate was very good. Did a thorough gum analysis and cleaning with scaling of gums. I travel an hour and a half to Mid Coast Dental because I like Dr. Randy's professionalism and the clean, clean facility. ~B. Boenke
I've been going here my whole life. The staff is always courteous, professional, and do a great job explaining everything and keeping my teeth clean. Provide helpful advice, always take time to answer questions. They work directly with my insurance to seek reimbursement. Dr. Randy is wonderful, very kind and very thorough in his work. I like this place so much I still come back for my check-ups when visiting family, even though I don't live in Maine anymore! ~B. Anderson
I was in for a recent filling. I was made to feel comfortable, no pain and Dr. Randy was very caring to make sure I was at ease. I've been a patient of Midcoast Family Dentistry for over 10 years. Dr. Randy and his staff are always professional, friendly and make you feel comfortable. I've referred many friends and family members to their office with confidence they'll have a great experience too. ~P. Byrnes
You have a great bunch of office girls!!! The staff is always very helpful they go above and beyond! When I have my cleaning I'm very comfortable knowing that I will get the BEST care! Thank you all! 😊~M. Jarvis
Everything went very smoothly from the check in to payment. The staff is pleasant...My dentist is awesome....he listens to what you have to say. The work was completed quickly and accurately.....Thank you for a great experience for a patient who really doesn't like to have dental work done. ~B. Roscoe
I was very impressed with how thorough my initial examination was - X-rays, questions about my usual dental hygiene routines, and thoughtful discussion of my concerns. Both the dentist and his assistants were friendly and extremely professional. I was very impressed with the standard of care. ~J. Conrad
My routine check-up and cleaning could not have gone better or more smoothly. Even though I arrived early, all of the staff was ready for me. Check-in was pleasant and efficient, as was the professional treatment from the hygienist; not a minute was spent waiting for the dentist to examine me. As always, he and the entire staff make you feel you are their only patient of the day. There is plenty of space given within the visit for questions and you never feel rushed. And there is always a cheerful feeling in this practice, which makes the trip to the dentist as good as it can be....I'd definitely recommend them to others. ~K. Bachus
My experience with this Midcoast Dentistry has always been a great experience. The people I speak with on the phone are very helpful, Friendly and courteous, From the min. I walk in the door the personnel is always smiling. They acknowledge my presence with a greeting that makes me feel that I am like family. The staff that does the intake are very thorough. The doctor that deals with the troubleshooting and future plan for care is very informative and patient with explanations of procedures making sure the plan and goals are understood. The doctor is very gentle with procedures. The dental assistant is very pleasant and very gentle with the cleaning and x-ray that need to be done. I feel this dentistry is in great standing with me and I trust them in regards to the information and treatments I receive. Thank You ~Tina Weeks
After years and years of bad experiences --- and a LOT of dental work --- I finally found Dr Randy, who was gentle, understanding, and kind. The entire office staff has an upbeat attitude, and it is reflected in the treatment I get from everyone there. They have worked with me to overcome my fear, they make sure I am comfortable, and I don't even mind getting my teeth cleaned more often. I've had extractions, implants, crown replacements, and have left smiling. Dr Randy and his staff are the best! ~C. Bacon
These are all friendly people who work here and they seem to do whatever possible to make my family feel comfortable and relaxed. This is important since we get rather uptight when it comes to any type of appointment with a doctor. Dr. Randy is wonderful and has a great personality with us. In my experience, he discusses options with us concerning what can be done without being pushy. It's more of a conversation than a lecture. We have had great experiences with every appointment and have come out of there feeling we've had excellent check-ups and advice. I do highly recommend Midcoast Family Dentistry to anyone. We have been more than happy. I can't stress enough how much it means to us to go there and feel comfortable as opposed to stressing out in the waiting area! Thank you. ~M. Kufrovich
My experience was beyond what I expected!!! Your level of customer service is beyond compare! Everyone who works at MidCoast Family Dentistry “gets it”. It is very rare. Very few can replicate what you have, don’t lose it!!! Please take over the medical field, they need lessons from you! I would absolutely recommend your office to everyone. ~K. Hawthorne
I feel like I knew exactly what was being said to me. I like the staff, they seem like very genuine people. I was very comfortable here! I will recommend MidCoast Family Dentistry to everyone I can. ~M. Mendoza
Dr. Randy was awesome! He was very professional in our determination of choices for our follow-up appointments. He explained the different options available and left the decision up to me but his guidance and knowledge were readily available. My overall experience was above what I expected. This is the first time I have ever gone to a dentist and felt no pain whatsoever! Dr. Randy and his staff are the best! I am not afraid of going to the dentist any longer and that is good for my health and the state of my teeth. I highly recommend MidCoast Family Dentistry. My family will also be getting our dental needs taken care of there. Dr. Randy and his staff kept me apprised of each step in the process and also explained choices adequately enough for me to make decisions that would be best for me. As far as insurance, I am insured by two policies and the office bills for one, but offers to help with the secondary provider, can't get much better than that! The entire office was awesome! From the front desk to the billing, to Dr. Randy himself, the entire staff makes you feel comfortable. Everyone is smiling, and I feel that is important in a dental office and I am sure to a lot of other people. It shows they enjoy their work and care about their patients. I am actually looking forward to the rest of my appointments. ~George Mele
It is my pleasure to be a regular patient of Dr. Thivierge. I have lived in 8 different locations around the country and have had numerous dental experiences. Of all these, I place the highest value on Dr. Randy and his staff. Dr. Randy has provided us (my wife and I) with both routine dental services as well as complex bridge and implant reconstructions, all of which were done with no complications or residual issues. I am especially impressed with Dr. Randy’s mastery of anesthesia. Absolutely painless delivery technique and always a very effective and complete nerve block. Dr. Randy always takes the time to answer all questions….even if it has nothing to do with dentistry! If you want an uplifting experience you will never forget, visit this dental office! ~T. Kirkham
I felt relief as my dental concerns were explained to me. Dentists generally make me nervous, although my appointment was way better than expected. I was impressed with the team effort of the staff with my care. This has been the best experience I have ever had and my husband and son weren't scared of the dentist. I value your business. ~M. Robinson
Laureh was a wonderful and competent hygienist. It was the most thorough examination I have ever had, using the most modern equipment - many of which I never knew existed prior to the exam and cleaning. My treatment needs were explained very well. I was very impressed with my treatment. Dr. Randy came in early one morning to fix a problem with a crown. Best dentist practice I have ever been to. ~R. Sprowl
Thank you for being so willing to assist and help in all areas with my work hours, insurance and dental concerns. You went beyond my expectations, my insurance was about to end and all needs were addressed within a two week period. Thank you for going above and beyond. ~L. Campbell
MidCoast Family Dentistry is always very helpful and makes sure you understand what you need work on. I always recommend you when someone is looking for a good dentist. Your financial options have always been very flexible with me. ~A. Flanders
The first evening of my Maine vacation my husband and I went out for our long awaited lobster dinner. While enjoying my salad I bit down on a piece of peppercorn that the mill hadn't ground finely enough and broke off a piece of a tooth, or crown, I wasn't sure. I immediately became worried that this might turn into another dental nightmare. Having experienced several painful episodes over the years, I have developed a real fear of dental work. I also assumed this would probably turn out to be quite expensive. Luckily for me our very dear friend, who coincidentally works for Dr. Randy took the reins and before I knew it, I had an appointment the next morning. He met me at his office, arriving with a big smile, and apologies that my Maine vacation was starting out on the wrong foot. This by the way was a Sunday, and Dr. Randy's day off. After he gently took a look, he said that a piece of crown had broken off. It was a cosmetic repair if I decided to have it repaired when I returned home, but the crown was fine otherwise. He ground off the rough edges and said I was free to go. I couldn't believe it, he didn't charge me! All of a sudden, I felt like a black cloud had lifted, and I was finally starting my vacation on a proper note. I walked out of there smiling, feeling incredibly relieved. It's so rare these days to have such a positive experience that I had to write a much delayed testimonial. Thank you Dr. Randy, you are a real peach, and the world could use more like you. If I lived in Maine, without a doubt, you would be my dentist! I hope some day if you need help away from home that someone will be as good to you. ~M. Cafarelli-Connecticut
Your office is very nice and organized. The tour was an excellent idea! I really appreciate all of your options. ~G. Decher
Logan's first ever trip to the dentist was a success! Thanks to Samantha, Dr. Randy, and the staff at MidCoast Family Dentistry for making it a pleasant one! Teeth inspected & counted, (somewhat) polished, and "painted" with fluoride...not too bad for his first time! He even got to learn how to work the special water faucet and came home with a snake tattoo! ~D. Bailey
Excellent care for a patient with Alzheimer’s Disease by Kimberlee Peterson ~R. Moody
I have always been treated respectfully and in a friendly manner. Your hygienist Kim is wonderfully thorough and careful not to hurt you. The office staff is always helpful and the place is well kept. I have and would recommend your office to my friends and family. ~M. Perry
I was very, very pleased with my visit. It was my first time here and I look forward to coming back. -Duane N.
I have never been treated with such compassion. I had always had bad experiences and went through the door upset. If I had realized, I would have come years ago. I would recommend the MidCoast Family Dentistry team to everyone. Dr. Brian and Sam were wonderful in explaining everything that was going to happen. Your receptionist is just wonderful as is everyone. I can’t say enough good about your practice, and I could not believe how fast and great everything was. I really appreciate the patience, kindness and understanding given to me. –I. Widdecombe
My experience was much better than expected. By far the best dentist I’ve been to. – Anonymous
I was impressed with the thoroughness of the experience. Your office was very nice and helpful and I appreciate your early hours. – Anonymous
Your facilities are attractive, comfortable, your staff more than competent and your clerical staff is friendly and outgoing. Thank you. – Anonymous
You have a wonderful staff and impressive dental equipment. – Anonymous
I was really impressed that my hygienist, Kim remembered our conversation from a year ago. What a great memory. –Anonymous
I am a human again, thank you Sue. I had no idea just what I have been living with until this morning. Please mention to Docs Randy and Brian that I am about the happiest girl in Maine this morning! Thank you to all three of you - Kelly
Your staff gives me the information and details I need to know. Every time I have been to our office my experience is better than expected. Your staff and doctors are exceptional!! - Anonymous
The office staff is friendly and knowledgeable. I find it easy to go to the dentist. Plus, you treat my entire family well. Thank you! ~E. Weiss
Everyone is very friendly and very accommodating. It makes it easier for a person who has always gone to the dentist with trepidation to be able to relax. – Anonymous
All my needs were addressed very thoroughly. My experience was better than expected. I have recommended your office to friends/family. My treatment needs were met to the full extent. I was very impressed with the office, treatment and employees. - Anonymous
My tooth feels back to normal, yay! - Anonymous
Fantastic work Dr. Randy and Staff. – Anonymous
Keep doing what you’re doing – Anonymous
Very thorough and professional treatment – Anonymous
This office is the most pleasant and professional that I have ever visited. Kim is great! ~Florence B.
Laura was friendly, firm, efficient and thorough. – Jim
I received two fillings where I had deep cavities when I had my visit. I didn’t expect to be treated so well, because of previous dental experiences. I felt like my needs were important to you and that you cared. So I want to say thank you for a great experience from a dental visit and keep it up! ~ Anonymous
I love your office and the doctors, you are the best dentist I have ever had. – Anonymous
You’re the best, the best practice in the state. – Anonymous
My visit to your office was more than I expected. I would recommend your office 100%. Everyone is so nice your staff is so helpful and makes me feel great. – Anonymous
Everyone was so nice to my kids. I have recommended your office several times and I appreciate how you get me and my three kids in all at the same time. – Valerie Simmons
I no longer have headaches. Thank you! – Anonymous
Everything was explained very thoroughly and I was always asked if I had any additional questions. My appointment was much more than I ever expected. You went above and beyond to explain my treatment options. We are so happy we switched to your dental office, we couldn’t be happier. – Anonymous
Every question was answered with confidence and assurance. As always your office has such a friendly and professional atmosphere. I really enjoy my visits to MidCoast Family Dentistry I actually have recommended you to 2 co-workers and they are now patients and very happy. My treatment needs were explained adequately and with confidence. Thanks. – Anonymous
We go back 25 years of you being my dentist. You have done a great skillful amount of work on my teeth. You have a very good staff and they always fit me in when I call. I can only remember a few names, Jody, Tammy and Jillian. I'll be 90 this year and still have a healthy set of teeth, due to your wonderful care. -E.E.
I have been a patient for over 5 years now, and I have yet to be disappointed. Even when you took an x-ray and found a cavity. It is technology at its finest to see my xrays show up instantly on the screen. I not only was able to see the cavity for myself, I was then told my options, a timeframe, and a cost for fixing it, and this was all before my appointment was over. My entire family now comes to your practice, even my husband who used to be terrified of dentists. I am convinced that you will be servicing my family for years to come. -J.S.
I am Francina Pearse and I hate to go to the dentist. Or I should say, years ago, I disliked going to the dentist. I would much rather go to the Doctor. But over the years as I grew older I have changed...some what. Years ago I found that I had to get a new dentist as my other one had retired. Where do you look for one? I'll tell you...you ask all your friends who they are going to. This is how I found Dr. Randy Thivierge. I made an appointment over 20 years ago and I am still going to him. We've had some interesting appointments, besides the regular teeth cleaning, filling cavities (I've had a lot, as my teeth are soft) and of course he has had to pull some. All work that he has done, he always talks to me about what he is going to do before he does it. Sometimes I have questions, which he always answers, and some times we just discuss the problem. It is unbelievable what he can do...you see I gag easily. When he is working on my back teeth, and I start to gag, he can pull back and flip me into a sitting position so fast you can hardly believe it. Would I recommend him to people? You bet your life I would. -F.P.
Let me begin by stating how responsive this office was, I had an extremely short wait from the time I called to make a new patient appointment for my children. I was offered to have my daughter’s appointments back to back so there would be little delay. When I arrived at the scheduled time, they took both girls in and even put them in rooms next to each other. For a busy Mom, this was fantastic! The hygienists explained to my children the method of their hygiene cleaning so they didn’t have any anxiety. At even our first visit, I could tell that Dr. Randy was no ordinary dentist. He was pleasant and patient with my children and our questions. The entire staff was friendly and made my visit an easy, comfortable experience, and I couldn’t have been more impressed. L.C. Washington, ME
Hello fellow grinders. To make a long story short, I have tried night guards for years, none worked, so I lose teeth. Then, Dr. Randy showed me this night guard that is about a half inch wide. Well I wear it without choking and I know it will protect the teeth I have left. Thanks, Juanita of Camden
I recently moved to the area and was referred to MidCoast Family Dentistry, thinking I only needed to continue with routine cleanings and check ups. My gums had been bleeding and very tender for quite some time, and it turned out that I needed to have periodontal work done before we could even address the condition of my teeth. After two sessions with Heather my mouth feels completely different. I hadn't realized how gingerly I had been brushing my teeth to try to avoid bleeding, or how I had been chewing on one side of my mouth to avoid pain. Now I am able to chew, brush, drink hot and cold drinks without pain, and I no longer see any blood at all when I brush or floss. Another benefit has been that I am now flossing consistently. It was one of the chores that I often left out at the end of the day. Now that my gums feel healthy I want to keep them that way, and I never forget to floss. -Anonymous